Working With Us

A passion to serve

Our claims management process was born out of a passion to serve and developed with over 50 years of collective experience in successful VA claims processing, business development, mental health management.

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#EndTheVABacklog

With our claims management process we've  served hundreds of Veterans with 30% faster claims response time over the VA average.

This results in:

  • More effective claims processing that's ready for VA approval
  • Comprehensive file submittals
  • Faster benefits with fewer inquiry calls by Veterans

This has allowed us to create a thriving business that helps veterans access vital compensation and enables AfV and our partners to develop meaningful revenue streams as service providers.

Finding Better Solutions Together

U.S. Department of Veterans Affairs (2013), the Interagency Council on Veterans (2011), and the National Academies of Science propose that factors such as changes in health care education, Veteran suicide rates and homelessness issues are among the primary reasons for the VA claim backlog.

In the last two decades, science has revealed medical and psychological contributors to Veteran’s wellness. These provide increased awareness of the emotional and behavioral impacts of bio-psychosocial factors on accessing employment as well as income potential.

Some factors are identified as the neurological effects of Gulf War Syndrome, mild traumatic brain injuries, and sleep apnea. These transitional trends have changed the way our current generation of Veterans file their claims. Information is widely available via the internet to all seeking compensation for their injuries. This has impacted the way our current Veterans Service Officers (VSO) manage the new claim.

We found that psychosocial problems impact comprehension and task oriented aspect of the claims process. Stress factors compromise the ability to manage and adapt.

Other government and private entities have initiated development of innovative, community-based interventions to create an effective response to stress and trauma. The approach uses the concept of resiliency skills.

Alternatives for Vets found this to be  incredibly useful in the claims process and decided to use skills from Motivational Interviewing and Brief Solution Focus Therapy to assist Veterans in better gain control of their claim process.  This has allowed us to increase claims capacity.

Why did we need to increase capacity in this area?

  1. The role of the VSO has become an important part of Veteran culture. With over 800,000 claims filed a year and a staggering increase in the Veteran population.
  2. VSO is likely to be a long-lasting key partner, critical for establishing an interlocking system with allied agencies.
  3. VSOs in this vital role have experienced an overwhelming increase in case loads with minimal consequential support mental health support. Alternatives For Vets leads a change in this industry.
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Quadrant Solving System

Image of a paper with a diagram and text on it that explains the Quadrant Solving System.

Our intake model, The Quadrant Solving System; assists the provider in obtaining necessary facts and paves the way for obtaining and uncovering the evidence necessary to drive the claims process. I parallel, the system provides education and information to the claimant to create image of control over uncontrolled factors.

The Quadrant Solving System serves as a platform for managing claimant information so that the provider (VSO) does not have to retain all facts in his or her memory. Instead, QSS paves the way for a well developed plan between VSO and claimant. This way, when the claimant returns for follow up, the provider does not have to start from the beginning and try to recall what happened during the last interaction.

By doing so, the “dance” of provider and “claimant” contains less working stress. In addition, the QSS is a cursor for:

  • Initiation of Research and Development of facts and evidence.
  • Helps create an attainable goal and working partnership with VSO
  • Write briefs and arguments without prior education
  • Platforms to contain valuable information that allows providers to effectively move forward
  • Duplicate to increase services

What Makes it Work?

  • Skills from Brief Solution Focused Theory and Motivational Interviewing
  • Duplicating and Adaptable Process
  • Scalable to support agency growth

Solutions to Problems

  • Effectively used across setting for long wait settings (Trepper, 2006)
  • Primary goals: Development of well formed goals with client’s frame of reference
  • Development of solutions based on exceptions
  • Process includes: describing, developing, exploring for exceptions, and feedback
  • In case management, using above skills helps client return to basic goal
"I have had other representatives in the past and they have all done the bare minimum and put little to no effort in assisting me. Veronica took the time and put in lots of effort in building a strong..."

Z.I. - San Diego, CA

"My VA claim has been on my mind since I’ve been out of the military. I cannot express how much appreciation I have for you and your invaluable skills. You helped me every step of the way. You did not..."

C.P. Long Beach, CA

"I am a widow, and I am so thankful to Veronica and her team for their assistance in this matter. This award will make all the difference in my life going forward. Veronica also helped my husband with..."

Ginger Combs

Our Partners

Contact Us

Main Office:

P.O. Box 1267
Lakewood, CA 90714

  • info@alternativesforvets.org
  • (562) 461-1516

Mailing Address

P.O. Box 1267
Lakewood, CA 90714

Hours of Operation

Monday-Friday
9:00am - 5:00pm

Best Time to reach a Clerk by phone
Monday - Wednesday
9:00am - 3:00pm.

If you call and clerks are busy, please leave a detailed message, and we will return your call within 24 hours.

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